Support and FAQ

Support

If you need assistance at any stage of your integration:

  • Enterprise Clients: Use your dedicated support channel (Slack/Telegram), as well as our ticket system in our help center at: https://support.inabit.com/

  • For enabling the terminal feature for your inabit account/organization, please contact our support with a request for activation (applicable for both sandbox and mainnet environments).

Frequently Asked Questions (FAQ)

Getting Started

Q: How do I enable the Inabit Terminal on my organization?

Q: How do I test the Terminal integration?

Widget Types

Q: What is the difference between Purchase Address and Customer Address widgets?

Q: Can I reuse a Purchase Address for multiple payments?

Transactions & Confirmations

Q: How many confirmations are required before a payment is marked as complete?

Q: What happens if the customer pays after the widget expires?

Q: What is a partial payment, and how is it handled?

Webhooks & API

Q: How do I get real-time updates when a payment is received?

Q: Can I pull transaction status instead of using webhooks?

Q: What happens if my webhook endpoint is temporarily unavailable?

Security & Compliance

Q: Does Inabit Terminal hold custody of funds?

Advanced Configuration

Q: Can I configure expiration, confirmations, and reuse behavior?

Q: Can I manage multiple client environments?

Last updated

Was this helpful?